The Transportation Security Administration on September 25 announced that two airports have been awarded a total of $15.7 million for new in-line checked baggage screening systems. John Wayne Airport (SNA) in Orange County, CA received $8.8 million, while Kansas' Wichita Mid-Continent Airport (ICT) gets $6.9 million.
From TSA:
"Inline baggage handling systems use state-of-the-art technology to screen baggage for explosives quickly while streamlining the ticketing and boarding process. This eliminates the need for passengers to walk checked baggage to a screening location before proceeding to the security checkpoint. Additionally, the systems provide on-screen resolution capabilities for security officers screening baggage which reduces the number of re-scans and physical bag searches."
Read more
By Planet Data
Wednesday, September 30, 2009
TSA Awards Two Airports $11 Million for Surveillance Cameras
Last Friday, TSA announced that it had awarded a total of $11 million to Dallas/Fort Worth International Airport (DFW) and San Francisco International Airport (SFO) for the purchase of additional equipment for closed circuit television (CCTV) systems. The money, $6 million for DFW and $5 million for SFO, comes from TSA's fiscal 2009 funding.
Read more
By Planet Data
Read more
By Planet Data
Iran Test Fires Warhead-Capable Missile
Iranian media is reporting that the Republican Guard on Monday (9/28) successfully test fired a long-range missile capable of carrying a nuclear warhead. The Shahab-3 has a range of about 1,200 miles - making it able to hit targets inside Israel.
Also, on Sunday Iran tested a number of other short- and medium-range missiles.
Read more
By Planet Data
Also, on Sunday Iran tested a number of other short- and medium-range missiles.
Read more
By Planet Data
Monday, September 21, 2009
Italian Aviation in Mental Meltdown
Greetings from Rome Fiumicino FCO, where I was officially informed today by an Alitalia Customer Service Operator that, and I quote... "In this airport the minimum wait for baggage is 45 minutes". It appears the average is even more, like 1 hour and in my case 1 hour, 20 minutes, so beware when checking in luggage for a flight to Rome!
Italian Aviation overall these days has gone beyond decline to Mental Meltdown! To start Volareweb collapsed recently and Alitalia has been on the brink of ceasing operations for years and the current National outfit is merely the bare bones of its former self. What's worse is that Air One the only viable alternative is part of the same operating group called CAI and the service is actually no better. To add insult to injury, the poor travelling Italians have to suffer a vastly reduced time-table created to further cut costs and for many its wholly inadequate.
Ryanair and the "Budget Boys" are filling the void, but only by hand picking routes and not always calling to the principle airports on cost grounds, so one ends up in Bergamo instead of Milan for example.
Italy is full of tatty airports, worse for wear and operated with the inefficiency that gives one an unpleasant arrival (delayed baggage with often contempt for the traveller) in addition to a bitter farewell, a lasting effect that impacts negatively on Tourism.
This is a crying shame for a country that hosts some of the worlds most attractive cities, arguably the planets best cuisine and the globes most creative and fashionable design culture. Its even harder to get my head around this negative concept when I personally know so many intelligent, articulate and visionary people in Italy. After all, Rome once dominated all global power on our planet!
Tracing the root cause of the Italian Aviation fiasco is not actually too difficult when one makes a little investigation, although as everything in Italy its a little complex, emotional and multi-faceted. Firstly, there is a problem with Politics hence direction, which has been the case for decades. It appears there are too many political parties and to gain power the formation of a dodgy coalition is necessary to run the country. Italian Politics has shown that when Media merges with Public life all that remains is a mess.
In conclusion there is no bright horizon for the Italian Aviation Industry in the current form and genuine outside investment is unlikely due to the over-regulation, over-taxing and over-control that any new prospective sane Company does not want to enter into.
I would like to close this article on a positive note however, by stressing the success of one significant player in the field of Tourism. Costa Crociere now successfully operates 14 mega cruise ships and despite the recession they are performing well in a challenging climate. Costa is part of the Carnival Group, however they are very much Italian, with Italian flagged ships, Italian Officers and an Italian Corporate structure for their worldwide operations. The organization, training, quality, reliability, value for money and consistency of the product is simply outstanding and as the only true Italian branded Cruise Line they are a shining example of what is possible in Italy, despite the evident complications of the country. Well done to Costa, if only they operated flights!
Enjoy the cruise of life!
Grant Holmes
Editor
Perpetual Traveller
Italian Aviation overall these days has gone beyond decline to Mental Meltdown! To start Volareweb collapsed recently and Alitalia has been on the brink of ceasing operations for years and the current National outfit is merely the bare bones of its former self. What's worse is that Air One the only viable alternative is part of the same operating group called CAI and the service is actually no better. To add insult to injury, the poor travelling Italians have to suffer a vastly reduced time-table created to further cut costs and for many its wholly inadequate.
Ryanair and the "Budget Boys" are filling the void, but only by hand picking routes and not always calling to the principle airports on cost grounds, so one ends up in Bergamo instead of Milan for example.
Italy is full of tatty airports, worse for wear and operated with the inefficiency that gives one an unpleasant arrival (delayed baggage with often contempt for the traveller) in addition to a bitter farewell, a lasting effect that impacts negatively on Tourism.
This is a crying shame for a country that hosts some of the worlds most attractive cities, arguably the planets best cuisine and the globes most creative and fashionable design culture. Its even harder to get my head around this negative concept when I personally know so many intelligent, articulate and visionary people in Italy. After all, Rome once dominated all global power on our planet!
Tracing the root cause of the Italian Aviation fiasco is not actually too difficult when one makes a little investigation, although as everything in Italy its a little complex, emotional and multi-faceted. Firstly, there is a problem with Politics hence direction, which has been the case for decades. It appears there are too many political parties and to gain power the formation of a dodgy coalition is necessary to run the country. Italian Politics has shown that when Media merges with Public life all that remains is a mess.
In conclusion there is no bright horizon for the Italian Aviation Industry in the current form and genuine outside investment is unlikely due to the over-regulation, over-taxing and over-control that any new prospective sane Company does not want to enter into.
I would like to close this article on a positive note however, by stressing the success of one significant player in the field of Tourism. Costa Crociere now successfully operates 14 mega cruise ships and despite the recession they are performing well in a challenging climate. Costa is part of the Carnival Group, however they are very much Italian, with Italian flagged ships, Italian Officers and an Italian Corporate structure for their worldwide operations. The organization, training, quality, reliability, value for money and consistency of the product is simply outstanding and as the only true Italian branded Cruise Line they are a shining example of what is possible in Italy, despite the evident complications of the country. Well done to Costa, if only they operated flights!
Enjoy the cruise of life!
Grant Holmes
Editor
Perpetual Traveller
Lufthansa Flight Makes Mid-Atlantic U-Turn Back to Germany
A Frankfurt to New York Lufthansa flight turned around over Greenland on Saturday because of a suspected oil leak in one of the plane's engines. The plane landed safely back in Frankfurt.
NASA Names Final Shuttle Flight Crew
The last scheduled flight for NASA's space shuttles is in September 2010. In preparation for this historic flight NASA on Friday (9/18) announced the crew assignment. The entire crew is comprised of very experienced astronauts.
From NASA:
From NASA:
"Veteran shuttle commander and retired Air Force Col. Steven W. Lindsey will command the eight-day mission, designated STS-133. Air Force Col. Eric A. Boe will serve as the pilot; it will be his second flight as a shuttle pilot. Mission Specialists are shuttle mission veteran Air Force Col. Benjamin Alvin Drew, Jr., and long-duration spaceflight veterans Michael R. Barratt, Army Col. Timothy L. Kopra and Nicole P. Stott."
Sunday, September 20, 2009
Hungary
Summary
The Hungarian Authorities have removed the epidemic alert at the airport on the grounds that they consider new cases are no longer predominantly caused by foreign travel. The rising number of confirmed cases is caused by domestic, in-country transmission.
Terrorism
There is a low threat from terrorism. But you should be aware of the risk of indiscriminate terrorist attacks which could be in public areas, including in places frequented by expatriates and foreign travellers.
Hungary Country Profile
There are occasional political demonstrations against the Government in Budapest and elsewhere in the country. These tend to take place on or close to important national holidays with a political relevance - such as 15 March (anniversary of 1848 Revolution) and 23 October (anniversary of 1956 Anti-Soviet Uprising). There have been some cases where generally peaceful political demonstrations ended in violence. As a precaution, you should avoid all political demonstrations.
Local travel
If you intend to visit gay venues in Hungary, please be aware that there were two petrol bomb attacks on gay venues in Budapest, on 27 June and 3 July 2008, and participants in the Gay Pride march on 5 July 2008 were attacked by violent far-right protesters.
Road Travel
In 2007 there were 1,232 road deaths in Hungary (source: DfT). This equates to 12.2 road deaths per 100,000 of population and compares to the UK average of 5.0 road deaths per 100,000 of population in 2007.
It is illegal to drive having consumed any alcohol.
The use of headlights is compulsory on roads outside towns even in daytime.
Public transport in Budapest
Foreign visitors to Budapest are often caught out by the ticket system in Budapest, and fined by ticket inspectors. You should follow the passenger information notices, which are usually printed in English. Make sure you validate your ticket before starting your journey (i.e. before you get to the platform if travelling by Metro; and immediately after boarding buses, trams or trolley buses). You should keep your ticket until the end of your journey and show it to inspectors on request. Please note that you have to validate another ticket every time you change lines.
You should also note that a special ticket is required for use on the night service network.
Local laws and customs
Carry your passport or photo-driving licence at all times. You must be able to show some form of identity if requested, e.g.: by the police. A photocopy is not acceptable.
Hungarian laws on the possession and use of drugs are strict.
Haulage vehicles
Drivers of large haulage vehicles transiting Hungary should ensure they have full vehicle documentation. International loads must be supported by a TIR carnet providing a full inventory of the goods being carried. There is a requirement to leave a financial bond with the Hungarian customs when transiting Hungary with a cargo. The financial bond, minus an administration fee is returned on leaving the country.
Insurance
We recommend that you obtain comprehensive travel and medical insurance before travelling. You should check any exclusions, and that your policy covers you for the activities you want to undertake.
Money
Since 15 June 2007 new legislation on the controls of cash entering or leaving the EU applies in all Member States. Any person entering or leaving the EU will have to declare the cash that they are carrying if this amounts to 10,000 euros or more; this includes cheques, travellers' cheques, money orders, etc. This will not apply to anyone travelling via the EU to a non-EU country, as long as the original journey started outside of the EU nor to those travelling within the EU.
Since early 2008 there have been reports that some newer types of debit or credit cards issued in the UK do not work in certain cash machines in Hungary. The British Embassy in Budapest understands the Hungarian banks are working on a solution. In the meantime if you encounter this problem you should try a cash machine at a different bank, as only certain cash machines appear to be affected.
Saturday, September 19, 2009
How to make a professional travel Complaint
For the past 25 years I have been training people working for Companies in the Tourism Industry and Service Sector how to "Handle Complaints" professionally. Now it is high time I shared this knowledge directly with the consumer and proceed further to create a revolutionary code of conduct for "Making a Complaint", which is comprises to form the essence of this article.
KNOW WHO YOUR DEALING WITH
First and foremost its important to recognise that for most instances for the Tourism Industry and Service Sector, when you reach the point of actually making a complaint you are only dealing with a front line representative of the Company. Subsequently you should not at any juncture become angry, hot headed, rude or nasty, as the person on the receiving end is merely a messenger. Moreover, the anger of losing your cool is an expression of helplessness or put simply loss of control, so it most likely will not support your claim. Moreover, you should communicate in a polite, open, assertive, direct and confident manner, which is the right mode to focus on solutions.
With that said, you are now ready to follow your own strategy of making a complaint. This is particularly useful when the Complaint Handler is not professionally handling the complaint. It also balances the control.
1. ATTENTION
Decide to whom you are going to lodge your complaint to and then get their attention. As earlier indicated do not shout or make a scene. If you have a public debate you will put the complaint handler on the defensive and they will be less likely to give you personally any real concessions, because everyone else listening will want the same treatment.
Therefore, quietly approach your target person and ask to speak to them in confidence or alone and do it courteously.
2. DESCRIBE
Once you have gained the individual attention, you need to concisely describe the nature of your complaint. Do this in the following structured way...
A) DETAILS
Give the small details such as dates, your name, room/cabin/flight number, booking reference etc. You can even write these down or print them to save valuable conversational time.
Unprofessional and busy service operators can forget your details, so your problem will not get solved and you will have to make it all over again. When you spell out the details it eliminates this risk and you stay in the conscience of those that may be able to solve your problem.
B) FACTS
Its always best to state the facts first in sequence of your story. At this stage do not get personal. In particular seek any facts that strongly support your complaint and demonstrate that you are right conclusively.
C) EMOTIONS
Once you have conveyed the facts, you need to transmit how your complaint, problem, situation or challenge makes you feel. Do not overdo it and be sincere.
3. SUMMARIZE
Once you have completed points 1 & 2, it will help your case if you are able to concisely summarize all the key issues of the complete in short simple power messages.
4. EXPECTATIONS
To finish your initial speech, you need to close from a proactive perspective by stating what you expect the Complaint Handler to do or what outcome you would like to see. Be realistic and assertive when making your expectation clear. This stage helps the Complaint Handler understand and focus on what you actually want, which orientates the conversations. Sometimes this is an easy fix as much is assumed, often the worst.
4. NEGOTIATION
When you the person making the complaint using the above process have finished, the person Handling your Complaint will have all the information needed to hand and will likely go straight to seeking a compromise or to solve your issue, as you have done all the work for them. This will be done with your expectations in mind too!
When you receive a proposal of what they intend to do, analyse it and if you are happy enough accept and move on. In the event you are not satisfied, then then make a counter proposal and refer back to the expectations you repeated earlier. At this time you may need to use the "Broken Record" technique by repeating your expectations in precisely the same way. Remember that all the time you are not satisfied keep repeating your expectation.
5. ESCALATE
This stage is only relevant to complaints that were not solved in points 1 - 4. Some situations may hit the point whereby the person making the complaint is repeating the expectation (sometimes unrealistic if it gets this far) and the Complant Handler is repeating the same solution claiming this is the only avenue open. When this happens do not waste more time and ask to speak with the Manager. When you speak with the Manager repeat stages 1 - 4.
6. REPORT
In the rare case whereby the Manager / Director or Chief cannot resolve your issue to your satisfaction, then ask to lodge an official complaint. Request a copy of any complaint form (often disguised as a customer service feedback form) that may be used. Then when you return home write to the Corporate Company (stages 1 - 4) and copy the complaint report.
7. THANK YOU
Whether you succeed the solve the complaint or not make it your business to thank the person(s) that handled (or attempted to) your complaint for their time. At all times portray the persona that you are the ideal future customer, which will stimulate a better response in the majority of cases.
So there you go, now you are armed with knowledge that is rarely communicated in the public domain concerning how to make a complaint. In the capacity of Perpetual Traveller Editor I would love to hear your complaints and experiences as we need to collectively share information and expose Tourism related Companies that take advantage of Tourists and Travellers. I look forward to hearing from you.
Grant Holmes
Editor
Perpetual Traveller
KNOW WHO YOUR DEALING WITH
First and foremost its important to recognise that for most instances for the Tourism Industry and Service Sector, when you reach the point of actually making a complaint you are only dealing with a front line representative of the Company. Subsequently you should not at any juncture become angry, hot headed, rude or nasty, as the person on the receiving end is merely a messenger. Moreover, the anger of losing your cool is an expression of helplessness or put simply loss of control, so it most likely will not support your claim. Moreover, you should communicate in a polite, open, assertive, direct and confident manner, which is the right mode to focus on solutions.
Quality Companies provide training on how to handle complaints, so its always useful to understand how this works. In fact you should respect this, as its the hallmark of a quality Company, which serves your interest. In essence all Companies train similar concepts, which boil down to certain stages of handling the complaint. Some are better than others, click How to handle a Complaint?
Assuming you have read and understood how a professional Company should handle your complaint, you are now ready to focus on your performance with a complaint strategy.
With that said, you are now ready to follow your own strategy of making a complaint. This is particularly useful when the Complaint Handler is not professionally handling the complaint. It also balances the control.
1. ATTENTION
Decide to whom you are going to lodge your complaint to and then get their attention. As earlier indicated do not shout or make a scene. If you have a public debate you will put the complaint handler on the defensive and they will be less likely to give you personally any real concessions, because everyone else listening will want the same treatment.
Therefore, quietly approach your target person and ask to speak to them in confidence or alone and do it courteously.
2. DESCRIBE
Once you have gained the individual attention, you need to concisely describe the nature of your complaint. Do this in the following structured way...
A) DETAILS
Give the small details such as dates, your name, room/cabin/flight number, booking reference etc. You can even write these down or print them to save valuable conversational time.
Unprofessional and busy service operators can forget your details, so your problem will not get solved and you will have to make it all over again. When you spell out the details it eliminates this risk and you stay in the conscience of those that may be able to solve your problem.
B) FACTS
Its always best to state the facts first in sequence of your story. At this stage do not get personal. In particular seek any facts that strongly support your complaint and demonstrate that you are right conclusively.
C) EMOTIONS
Once you have conveyed the facts, you need to transmit how your complaint, problem, situation or challenge makes you feel. Do not overdo it and be sincere.
3. SUMMARIZE
Once you have completed points 1 & 2, it will help your case if you are able to concisely summarize all the key issues of the complete in short simple power messages.
4. EXPECTATIONS
To finish your initial speech, you need to close from a proactive perspective by stating what you expect the Complaint Handler to do or what outcome you would like to see. Be realistic and assertive when making your expectation clear. This stage helps the Complaint Handler understand and focus on what you actually want, which orientates the conversations. Sometimes this is an easy fix as much is assumed, often the worst.
4. NEGOTIATION
When you the person making the complaint using the above process have finished, the person Handling your Complaint will have all the information needed to hand and will likely go straight to seeking a compromise or to solve your issue, as you have done all the work for them. This will be done with your expectations in mind too!
When you receive a proposal of what they intend to do, analyse it and if you are happy enough accept and move on. In the event you are not satisfied, then then make a counter proposal and refer back to the expectations you repeated earlier. At this time you may need to use the "Broken Record" technique by repeating your expectations in precisely the same way. Remember that all the time you are not satisfied keep repeating your expectation.
5. ESCALATE
This stage is only relevant to complaints that were not solved in points 1 - 4. Some situations may hit the point whereby the person making the complaint is repeating the expectation (sometimes unrealistic if it gets this far) and the Complant Handler is repeating the same solution claiming this is the only avenue open. When this happens do not waste more time and ask to speak with the Manager. When you speak with the Manager repeat stages 1 - 4.
6. REPORT
In the rare case whereby the Manager / Director or Chief cannot resolve your issue to your satisfaction, then ask to lodge an official complaint. Request a copy of any complaint form (often disguised as a customer service feedback form) that may be used. Then when you return home write to the Corporate Company (stages 1 - 4) and copy the complaint report.
7. THANK YOU
Whether you succeed the solve the complaint or not make it your business to thank the person(s) that handled (or attempted to) your complaint for their time. At all times portray the persona that you are the ideal future customer, which will stimulate a better response in the majority of cases.
So there you go, now you are armed with knowledge that is rarely communicated in the public domain concerning how to make a complaint. In the capacity of Perpetual Traveller Editor I would love to hear your complaints and experiences as we need to collectively share information and expose Tourism related Companies that take advantage of Tourists and Travellers. I look forward to hearing from you.
Grant Holmes
Editor
Perpetual Traveller
How to handle a Complaint
Below is a fascinating summary of the standard process that is rarely mentioned in the public domain of how to handle a complaint...
1. LISTEN
If they do not listen to you, it demonstrates a lack of training, so you should immediately and kindly request that they take more care to listen to you as a common courtesy. Some staff just need a reminder.
2. EMPATHIZE
Here the person receiving the complaint is supposed to show empathy, which means to demonstrate an understanding of your complaint, circumstance or situation. All too often service people get this part wrong and proceed to explain coldly, quote policy or attempt an early conclusion thus skipping empathy. This usually puts the conversation on a track to failure.
At this stage, make sure that you are listened to properly and if this is not the case be sure to highlight it.
3. CONFIRM
At this juncture that Complaint Handler should confirm to you what they have understood about your complaint, circumstance or situation. This may be followed by a series of open questions to find out more information followed by some potential closed questions to confirm key points.
Once again all too often people in service positions bypass this stage. If it happens to you, simply request that they confirm their understanding of your complaint before proceeding.
4. ACTION
Despite what some feel and portray as a confusing situation, in the grand scheme of things there are only 3 action options on the table as follows...
A) SOLVE
Here an attempt is made to actually solve the problem. For example if you did not receive a Non smoking room them give you one or if you do not like your steak it is changed for you etc. Often a mere explanation is suffice, especially if new or unknown information is brought to light. If your problem cannot be solved practically without lasting harm then the action will turn to one of the below (A or B).
B) COMPENSATE
In the event your issue cannot be solved or harm caused cannot be easily rectified, then you may well be entitled to compensation. This could come in the form of a refund (part or full), settlement amount or a 'Sweetner' (wine, flowers, voucher etc). The 'Sweetner' is sometimes given even if they do not agree with you, as its determined that you are a desirable customer and may return, so this serves as a form of motivation. This is yet another reason to stay composed and be nice!
C) REPORT
If the person dealing with your claim or the Company rules disagree with your viewpoint, then they may "agree to disagree" in which case a complaint form or report needs to be filled in. This can also occur if the person dealing with you has insufficient power to authorise or arrange points A or B, so you will need to claim later.
5. FOLLOW UP
Professional Companies always follow up, however from my experience there are not so many around these days. This is partly due to the automation of service in the 21st Century and/or the mass market arrangements of Tourism today, which is certainly cheaper, however not so satisfying or personalised.
Follow up really makes the difference and can stimulate a customer to return. Follow up can occur in a simple phone call, letter, email, message or better still by utilising the personal touch.
CONCLUSIONS
There are of course variations to the above, however they all follow a common thread and the differences are generally just wording, expressions or to a lesser extent extra invented stages.
Monday, September 14, 2009
Greece
Summary
SkyEurope Airlines announced on 1 September the cancellation of all its European flights for the foreseeable future due to bankruptcy. Travellers who booked directly with the airline are unlikely to get a refund and should make enquiries with alternative carriers. Travellers who booked with a credit card may be able to get a refund at a later date, but should in the meantime make enquiries with other carriers. Travellers who booked through a Tour Operator should contact them to make alternative flight arrangements. A number of airlines (British Airways, Olympic, Aegean and Easy jet) offer flights to various London airports from Athens.
The Greek Government have confirmed a number of cases of Swine Flu in Greece. You can check for updates on the number of cases and their locations through the World Health Organisation (WHO) website at: www.who.int. The World Health Organisation (WHO) has raised its Pandemic Threat Alert Phase to Level 6. You should monitor local media reports for any developments and advice. There is a dedicated Swine Flu page on this website. Guidance on Pandemic Flu can be obtained on the UK Department of Health website at www.dh.gov.uk. Information on the Greek National Influenza Pandemic Plan can be found on the website for the Hellenic Centre for Infectious Diseases Control (KEEPLPNO) on www.keel.org.gr
The Metro line which connects the Airport to central Athens is currently suspended because of major engineering works. Express buses to central Athens and Piraeus leave at regular intervals on a 24 hour basis from outside the Arrivals area.
Terrorism
There is a general threat from anarchist-related domestic terrorism, which has been on the increase in recent months. Attacks could be indiscriminate, including in places frequented by expatriates and foreign travellers.
There is a history of domestic terrorism in Greece. High profile British interests in Greece should remain vigilant and regularly review their security measures. No attacks have been directed against British tourists, nor have tourist areas been affected.
Domestic anarchist groups remain active and the number and scale of attacks have increased since the shooting of a Greek teenager in December 2008, and the serious riots that followed. Primarily, these attacks have involved the use of explosive devices against Greek institutions and commercial interests. Latterly, some attacks have included the use of automatic weapons against police personnel and their facilities. Commercial and media establishments have also been targeted, and up-market shopping areas are seen by the anarchists as legitimate targets. The most recent incidents involved an explosion on 2 September outside the Athens stock exchange which is reported to have caused one slight injury, and another at a Government building in Thessaloniki with no casualties.
Greece Country Profile
Greece is a stable democracy, however public protests are a standard feature of Greek political life. You should take sensible precautions for your personal safety and avoid public gatherings and demonstrations, which have the potential to turn violent. And are often quelled with tear gas.
Local Travel
Generally there are no local travel restrictions, but you should be aware that certain areas near the Greek borders are militarily sensitive. Although these areas can be visited without any problems, do not take photographs or make notes near military or official installations. In addition, travellers should seek permission before photographing individuals.
Road Travel
In 2007 there were 1,580 road deaths in Greece (source: DfT). This equates to 14.4 road deaths per 100,000 of population and compares to the UK average of 5.0 road deaths per 100,000 of population in 2007
You are advised not to hire motorcycles, scooters, mopeds or quad bikes, as accidents involving these forms of transport are common and can often result in very serious or even fatal injury. You should check that your travel insurance covers you for the relevant activity (for more advice see travel insurance) and you should note that failure to wear a crash helmet might invalidate your travel insurance if you are involved in an accident.
Air Travel
The revised EU-wide security measures that came into effect for all passengers departing from UK airports in November 2006 are also being implemented in Greece.
Local laws and customs
Greek people are renowned for their hospitality. The Greek police are used to dealing with large numbers of foreign tourists, especially on the islands and do so in a low-key way.
Indecent behaviour, including mooning, is not tolerated. The police have made it clear that they will not hesitate to arrest those who do it. You should be aware that the courts impose heavy fines or prison sentences on people who behave indecently. You should bear in mind that some fancy dress costumes may offend the local Greek authorities and be considered as contravening decency laws.
You should not become involved with drugs of any kind, nor bring drugs – including “class C” drugs – from the UK. Possession of even small quantities can lead to long terms of imprisonment. You should also know your alcohol limits as your travel insurance may in some cases not cover you after excessive drinking.
The plant Khat is an illegal narcotic in Greece. You will be arrested and detained with the possibility of a prison sentence if you are caught trying to take Khat into Greece.
Driving any vehicle whilst over the legal drinking limit is heavily penalised and can result in a heavy fine and/or imprisonment.
If you are seeking employment in bars or night clubs in Greece, you are required to have a health certificate/licence issue by the local authorities. Failure to have such a certificate is punishable by a fine and or imprisonment.
In common with many countries there is a requirement in Greece to be able to identify yourself. A passport or document with a photograph on it should be carried at all times.
In order to comply with Greek law, you should ensure that you obtain a receipt for goods purchased. If you purchase pirate CDs or DVDs in Greece you could be imprisoned.
You should not purchase any offensive weapons whilst on holiday. This includes items such as knuckledusters or knives with a blade length of 10cm or above.
From 1 July 2009, it is illegal to smoke in hospitals, schools, vehicles and all public places. The penalty for violating this law is a fine of up to €500.
Visas
Visas are not required to enter Greece. As a British passport holder you may stay as a visitor for three months. For longer stays, you will need to apply to the appropriate office for a residence permit.
Passport validity
Non-EEA (European Economic Area) nationals travelling to Greece must have a passport valid for at least 3 months after the period of their intended stay or expiry date of their visa.
Nationals of the EEA are exempt from the above regulation but must have a passport valid for the period of their intended stay.
Travelling with children
Single parents or other adults travelling alone with children should be aware that some countries require documentary evidence of parental responsibility before allowing lone parents to enter the country or, in some cases, before permitting the children to leave the country. For further information on exactly what will be required at immigration.
Insurance
We strongly recommend that you obtain comprehensive travel and medical insurance before travelling. You should check any exclusions, and that your policy covers you for all the activities you want to undertake.
Money
You are reminded that the currency of Greece is the Euro.
Sine 15 July 2007 new legislation on the controls of cash entering or leaving the EU apply in all Member States. Any person entering or leaving the EU will have to declare the cash that they are carrying if this amounts to 10,000 euros or more; this includes cheques, travellers' cheques, money orders, etc. This will not apply to anyone travelling via the EU to a non-EU country, as long as the original journey started outside of the EU nor to those travelling within the EU.
Gibraltar (British Overseas Territory)
Summary
Gibraltar is a British Overseas Territory. There is no formal British consular representation in Gibraltar and the local authorities deal with all requests for consular assistance.
There is an underlying threat from terrorism in Gibraltar. Attacks could be indiscriminate including in places frequented by expatriates and foreign travelers.
Local laws and customs
You should be aware that there is a low tolerance of any alcohol or drugs-related crime e.g. being drunk in a public place. Driving with a blood/ alcohol level greater than 0.5 ml is illegal.
Insurance
We recommend that you obtain comprehensive travel and medical insurance before travelling. You should check any exclusions, and that your policy covers you for all the activities you want to undertake.
Import and Export of Goods
Gibraltar is not part of the EU Common Customs Territory.
The amount of goods (e.g. tobacco and alcohol) that you can take into and out of Gibraltar is therefore more limited than for visits between the UK and other EU countries, for example when bought tax-paid.
Exporting to Spain
You should declare any duty free goods to Spanish customs officers on leaving Gibraltar.
Money
Sterling is the currency in Gibraltar, and British notes and coins circulate alongside Gibraltar pounds and pence. (NB Gibraltar notes and coins are not accepted in UK and Scottish & Northern Irish notes are not accepted by most businesses in Gibraltar.) Euros are accepted but with an exchange rate (not necessarily favourable) and change normally given in Sterling.
UK debit cards and all major credit cards are readily accepted in Gibraltar.
$35 Million in Recovery Act Funding for Airport Security Projects
On Thursday, DHS Secretary Napolitano announced another $35.4 million in American Recovery and Reinvestment Act (ARRA) funds would be used to pay for three airport security projects around the country.
The projects include:
$30 million for reduced-size Explosive Detection Systems (EDS). These are checked baggage screening units designed for airports with space limitations.
$4.1 million is going to Oklahoma City's Will Rogers World Airport for a new closed circuit television system (CCTV).
About $1.3 million for an explosive detection baggage handling system at an existing off-site facility at Orlando International Airport. It total the ARRA allocates $1 billion in funding for TSA projects.
The projects include:
$30 million for reduced-size Explosive Detection Systems (EDS). These are checked baggage screening units designed for airports with space limitations.
$4.1 million is going to Oklahoma City's Will Rogers World Airport for a new closed circuit television system (CCTV).
About $1.3 million for an explosive detection baggage handling system at an existing off-site facility at Orlando International Airport. It total the ARRA allocates $1 billion in funding for TSA projects.
Obama Makes TSA Chief Choice
President Obama has announced his intent to nominate Erroll G. Southers to be the Department of Homeland Security's next Assistant Secretary for the Transportation Security Administration (TSA).
About the Southers' nomination, DHS Secretary Napolitano says, "[His] expertise in counterterrorism and airport security will be a great asset to the Department in our efforts to ensure the safety of the nation's transportation systems."
About the Southers' nomination, DHS Secretary Napolitano says, "[His] expertise in counterterrorism and airport security will be a great asset to the Department in our efforts to ensure the safety of the nation's transportation systems."
Southers is currently the Los Angeles World Airports Police Department Assistant Chief for Homeland Security and Intelligence.
Secret Service Announces Security Details for G-20 Summit
The G-20 Summit takes place September 24 and 25 in Pittsburgh, and because DHS has designated the Summit as a National Special Security Event (NSSE) the Secret Service is the lead federal agency responsible for designing and implementing the operational security plan.
Shuttle Makes Safe Landing in California
The space shuttle Discovery landed at Edwards Air Force Base in California Friday night. Rain showers and high winds in Florida forced the shuttle to put down at the backup site.
Sunday, September 6, 2009
SkyEurope go belly under!
Slovakian Budget airline SkyEurope is the latest carrier to go belly under, after canceling their flights from airports throughout Europe, many of which with no notice given. This reality left literally thousands of passengers (many on vacation) stranded at European airports.
Airlines in Austria however did offer to return passengers to their home country and others carriers such as easyJet and Ryanair, offered passengers cheap replacement tickets.
Already committed consumers are not likely to be offered refunds either if they paid SkyEurope direct. Passengers that purchased flights with a credit card are best advised to contact their credit card issuing bank to seek a potential refund for unused portions of SkyEurope's flights. If by chance you are reading and ordered flight tickets via a travel agency or organizer, its best to discuss the matter with them first.
AirEurope operated in key central and eastern European destinations with a hub in Vienna, Prague and Bratislava. They were experiencing continued losses, even after a management shake up 2 years ago. When the carrier reduced its fleet from 15 aircraft to merely 5 in 2008 and then made even further losses at the start of 2009, it was clear they were fast reaching the point of no return.
SkyEurope entered a bankruptcy protection proceeding in June and at this time there was hope of a rescue by an Austrian private equity group, but unfortunately the management could not arrange a restructuring plan fast enough.
Worldwide September Events
The end of summer is nigh in the Northern Hemisphere and September brings a civilized end to the proceedings before those rather depressing early dark nights start to kick in.
As the leaves start to fall, September brings great variety across the globe and with Historic events in the UK and Highland Games in Braemar, Scotland on the agenda, in addition to the Beer Fest “Booze up” in Munch and the Oyster Festival Binge in Galway, which caters for all tastes and is my pick of the bunch! If that does not tempt you, take a stroll on the artistic avenue of life at the Fringe Festival in Melbourne or wave the Green Flag on September the 22nd for the World Car free Day.
Whatever your flavor, enjoy the summer while is lasts!
Sharon Mckinley
Here below are the Perpetual Traveller Worldwide Top Events for September…
Scotland The Braemar Gathering 5th September 2009
The Braemar Gathering, whose patron is Queen Elizabeth II, is one of Scotland's largest Highland games. It's probably the most famous on the annual calendar, attracting thousands of spectators every year to Princess Royal & Duke of Fife Memorial Park Braemar. Every Gathering is a memorable occasion and of course 2009 will be no exception. Scottish Pipe Bands will be at the fore with the customary “Massed Pipe Bands” appearing.
Further Information: www.braemargathering.org
UK Guilford Science Festival 5th – 10th September 2009
The British Science Festival offers Europe's biggest celebration of science, engineering and technology at the University of Surrey in Guildford and other venues across the county. The Festival week features talks, debates and hands-on and interactive activities. The event is set to join in the national celebrations of Darwin200, marking 200 years since the birth of Charles Darwin, by exploring the impact of his scientific ideas and contribution that shaped the theory of evolution.
Further Information: www2.surrey.ac.uk
Bath, the Jane Austen Festival - September 18th to 27th 2009
In September 2009, the ninth Jane Austen festival will be launched with a colorful costumed parade through the city centre, now the biggest Regency costume promenade in Europe. The week-long programme includes talks and productions, readings and tours. These activities attract Jane Austen fans from all over the world.
Further Information: www.janeausten.co.uk
Munich, Germany Oktoberfest – 19th September – 4th October 2009
The Oktoberfest is attended by around 6 million visitors, who are expected to drink a staggering 5 million liters of beer. The Oktoberfest is a sixteen-day Festival held each year. It is certainly one of the most famous events in the city and the world's largest fair, comprising an important part of Bavarian culture.
Further Information: www.oktoberfest.de
Worldwide, World Car free Day 22nd September 2009
Every September 22, people from around the world get together in the streets, intersections, and neighborhood blocks to remind the world that we don't have to accept our car-dominated society. As the climate heats up, World Car free Day is the perfect time to take the heat off the planet, and put it on city planners and politicians to give priority to cycling, walking and public transport, instead of to the automobile. A Car Free Day is an event organized in different places in different ways, but with the common goal of taking a fair number of cars off the streets of a city or some target area or neighborhood for all or part of a day, in order to give the people who live and work there a chance to consider how their city might look, feel and work with considering fewer cars around.
Further Information: Hypo Global
Australia The Melbourne Fringe 23rd September - 11th October Festival 2009
The MELBOURNE FRINGE FESTIVAL represents the most vigorous, fresh and contemporary new work created by artists every year. An independent Program is comprised by and for independent artists. This introspective self-produced “Made by Melbourne” Fringe program has the Artist & Sector Development program at its core, driven by sector engagement. This ensures the currency, vitality and broader public appeal of the Melbourne Fringe Festival, as well as Melbourne Fringe as an organization.
Further Information: www.melbournefringe.com.au
Ireland Galway International Oyster Festival 24th September - 27th September 2009
The 55th Galway International Festival is known tor the very best in gourmet seafood, live music and the thirst quenching Guinness, which makes this Oyster Festival such a fascinating event to attend. From Thursday the 24th of September to the 27th of September, Galway City will literally transform its life and energy, as thousands of people travel from all four corners of the planet to experience a truly unique and remarkable Festival that celebrates the Oyster, a food known for it’s mysterious luxury and passion of course!
Further Information: www.galwayoysterfest.com
Custer State Park Buffalo Roundup 26th - 28th September 2009
Enjoy three days of South Dakota's finest artists and craftsmen at the 16th Annual Buffalo Roundup Arts Festival. Start your morning with a pancake feed, enjoy on-going Western and Native American entertainment or purchase fine artwork or South Dakota Made Products. It's a South Dakota experience you won't want to miss! The first 2 Festival days are held on the grounds adjacent the Peter Norbeck Visitor Center. On the 3rd and final day the Festival is held on the grounds located at the Buffalo Corrals complex on Monday, which is Buffalo Roundup Day.
As the leaves start to fall, September brings great variety across the globe and with Historic events in the UK and Highland Games in Braemar, Scotland on the agenda, in addition to the Beer Fest “Booze up” in Munch and the Oyster Festival Binge in Galway, which caters for all tastes and is my pick of the bunch! If that does not tempt you, take a stroll on the artistic avenue of life at the Fringe Festival in Melbourne or wave the Green Flag on September the 22nd for the World Car free Day.
Whatever your flavor, enjoy the summer while is lasts!
Sharon Mckinley
Here below are the Perpetual Traveller Worldwide Top Events for September…
Scotland The Braemar Gathering 5th September 2009
The Braemar Gathering, whose patron is Queen Elizabeth II, is one of Scotland's largest Highland games. It's probably the most famous on the annual calendar, attracting thousands of spectators every year to Princess Royal & Duke of Fife Memorial Park Braemar. Every Gathering is a memorable occasion and of course 2009 will be no exception. Scottish Pipe Bands will be at the fore with the customary “Massed Pipe Bands” appearing.
Further Information: www.braemargathering.org
UK Guilford Science Festival 5th – 10th September 2009
The British Science Festival offers Europe's biggest celebration of science, engineering and technology at the University of Surrey in Guildford and other venues across the county. The Festival week features talks, debates and hands-on and interactive activities. The event is set to join in the national celebrations of Darwin200, marking 200 years since the birth of Charles Darwin, by exploring the impact of his scientific ideas and contribution that shaped the theory of evolution.
Further Information: www2.surrey.ac.uk
Bath, the Jane Austen Festival - September 18th to 27th 2009
In September 2009, the ninth Jane Austen festival will be launched with a colorful costumed parade through the city centre, now the biggest Regency costume promenade in Europe. The week-long programme includes talks and productions, readings and tours. These activities attract Jane Austen fans from all over the world.
Further Information: www.janeausten.co.uk
Munich, Germany Oktoberfest – 19th September – 4th October 2009
The Oktoberfest is attended by around 6 million visitors, who are expected to drink a staggering 5 million liters of beer. The Oktoberfest is a sixteen-day Festival held each year. It is certainly one of the most famous events in the city and the world's largest fair, comprising an important part of Bavarian culture.
Further Information: www.oktoberfest.de
Worldwide, World Car free Day 22nd September 2009
Every September 22, people from around the world get together in the streets, intersections, and neighborhood blocks to remind the world that we don't have to accept our car-dominated society. As the climate heats up, World Car free Day is the perfect time to take the heat off the planet, and put it on city planners and politicians to give priority to cycling, walking and public transport, instead of to the automobile. A Car Free Day is an event organized in different places in different ways, but with the common goal of taking a fair number of cars off the streets of a city or some target area or neighborhood for all or part of a day, in order to give the people who live and work there a chance to consider how their city might look, feel and work with considering fewer cars around.
Further Information: Hypo Global
Australia The Melbourne Fringe 23rd September - 11th October Festival 2009
The MELBOURNE FRINGE FESTIVAL represents the most vigorous, fresh and contemporary new work created by artists every year. An independent Program is comprised by and for independent artists. This introspective self-produced “Made by Melbourne” Fringe program has the Artist & Sector Development program at its core, driven by sector engagement. This ensures the currency, vitality and broader public appeal of the Melbourne Fringe Festival, as well as Melbourne Fringe as an organization.
Further Information: www.melbournefringe.com.au
Ireland Galway International Oyster Festival 24th September - 27th September 2009
The 55th Galway International Festival is known tor the very best in gourmet seafood, live music and the thirst quenching Guinness, which makes this Oyster Festival such a fascinating event to attend. From Thursday the 24th of September to the 27th of September, Galway City will literally transform its life and energy, as thousands of people travel from all four corners of the planet to experience a truly unique and remarkable Festival that celebrates the Oyster, a food known for it’s mysterious luxury and passion of course!
Further Information: www.galwayoysterfest.com
Custer State Park Buffalo Roundup 26th - 28th September 2009
Enjoy three days of South Dakota's finest artists and craftsmen at the 16th Annual Buffalo Roundup Arts Festival. Start your morning with a pancake feed, enjoy on-going Western and Native American entertainment or purchase fine artwork or South Dakota Made Products. It's a South Dakota experience you won't want to miss! The first 2 Festival days are held on the grounds adjacent the Peter Norbeck Visitor Center. On the 3rd and final day the Festival is held on the grounds located at the Buffalo Corrals complex on Monday, which is Buffalo Roundup Day.
Further Information: www.sdgfp.info
Events compiled by Sharon Mckinley
Publisher of Perpetual Traveller News
Wednesday, September 2, 2009
Waste audit on wheels
We live in the 21st Century, an age whereby the modern day traveller is somewhat prone to accumulate Airmiles in abundance, whilst leaving a trail of carbon and disposable products in the wake, otherwise known as plain rubbish! Few can truly deny, unless they bury their heads in the sand or have been living in a cave for the past 10 years, that collectively we produce literally tons of waste, much of which upon deeper analysis can be rendered as wholly unnecessary or at least non essential.
There is a growing trend towards an appreciation for the concept of “carbon footprint” especially where travellers are concerned. In essence a carbon footprint is a measure of the impact that our activities have on the environment and in particular related to climate change. It is naturally linked to the amount of greenhouse gases produced by our day-to-day lives through burning fossil fuels for electricity, heating and transportation etc. The carbon footprint is a measurement of all greenhouse gases we individually produce and has units of tons (or kg) of carbon dioxide equivalent.
Budget Airlines such as easyJet now offer the possibility to offset ones carbon flying footprint at the point of booking online. This is indeed an encouraging development. Our sister Blog Hypo Global offers other general suggestions and we welcome input from Perpetual Traveller readers.
Carbon footprint is only part of the picture though, as we have to consider all that waste too! Below you can read some practical ways to apply the same waste reduction and recycling techniques you employ at home on the road.
To coin a sound bite we call it “waste audit on wheels”.
With a little prior planning and a few simple changes to your habits you can make a big difference when travelling.
1) Use up all your sell by date food to avoid wastage before you travel.
2) Stop your paper subscription while you are away.
3) Use electronic tickets whenever possible for plane, train and bus trips as they generate less waste and even cost less to replace.
4) Down size your toiletry items for travel by constantly reusing and refilling small travel bottles (maximum 100 ml) with products you already have, such as mouthwash, shampoo or other necessities.
5) Make the effort to separate your waste wherever possible on the road.
6) Reuse towels at the Hotel and do not be the cause for the Hotel to over-launder them.
7) Try to opt for a green friendly hotel, especially those that recycle.
8) Write all your business travel notes electronically to avoid waste paper.
These are just a few small tips, although if we collectively apply them it could make a difference to our mutual future on earth! In the words of Tesco (UK Supermarket chain) every little helps!
Christina Nikolaou
Guest writer
There is a growing trend towards an appreciation for the concept of “carbon footprint” especially where travellers are concerned. In essence a carbon footprint is a measure of the impact that our activities have on the environment and in particular related to climate change. It is naturally linked to the amount of greenhouse gases produced by our day-to-day lives through burning fossil fuels for electricity, heating and transportation etc. The carbon footprint is a measurement of all greenhouse gases we individually produce and has units of tons (or kg) of carbon dioxide equivalent.
Budget Airlines such as easyJet now offer the possibility to offset ones carbon flying footprint at the point of booking online. This is indeed an encouraging development. Our sister Blog Hypo Global offers other general suggestions and we welcome input from Perpetual Traveller readers.
Carbon footprint is only part of the picture though, as we have to consider all that waste too! Below you can read some practical ways to apply the same waste reduction and recycling techniques you employ at home on the road.
To coin a sound bite we call it “waste audit on wheels”.
BEFORE YOU LEAVE
With a little prior planning and a few simple changes to your habits you can make a big difference when travelling.
1) Use up all your sell by date food to avoid wastage before you travel.
2) Stop your paper subscription while you are away.
3) Use electronic tickets whenever possible for plane, train and bus trips as they generate less waste and even cost less to replace.
4) Down size your toiletry items for travel by constantly reusing and refilling small travel bottles (maximum 100 ml) with products you already have, such as mouthwash, shampoo or other necessities.
5) Make the effort to separate your waste wherever possible on the road.
6) Reuse towels at the Hotel and do not be the cause for the Hotel to over-launder them.
7) Try to opt for a green friendly hotel, especially those that recycle.
8) Write all your business travel notes electronically to avoid waste paper.
These are just a few small tips, although if we collectively apply them it could make a difference to our mutual future on earth! In the words of Tesco (UK Supermarket chain) every little helps!
Christina Nikolaou
Guest writer
Tuesday, September 1, 2009
Boeing Plans First Dreamliner Flight This Year
Boeing today announced that its long-delayed 787 Dreamliner is expected to make its inaugural flight by the end of 2009, with the first aircraft delivered in the fourth quarter of 2010.
Originally the first Dreamliner flight was to have taken place in September 2007.
Yemenia Flight 626 Black Boxes Recovered
Both data recorders from the wreckage of Yemenia Flight 626 were recovered in the last few days from the bottom of the Indian Ocean. Search teams recovered the flight data recorder Friday, and the cockpit voice recorder Saturday.
The Yemenia Airbus 310-300 went down off the coast of Comoros on June 30. One survivor, a teenage girl, was found floating in the sea.
New York Metro Airspace Restrictions in September
The Federal Aviation Administration (FAA) has declared the upcoming session of United Nations General Assembly a National Special Security Event and issued a Flight Advisory (168 KB PDF) for the New York Metro from Sept. 15 through Oct. 2.
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